Of all the things Copilot can do, the one customers mention most is the least glamorous: meeting recaps. Turn on transcription in a Teams meeting and, when it ends, Copilot produces a summary, the decisions made and a list of who agreed to do what. The person who used to take notes gets to be in the meeting instead.
What you get
- A readable summary in a few paragraphs, not a transcript nobody reads.
- Action items with names attached.
- Answers to questions like "what did we decide about the vendor?" or "what did I miss in the first ten minutes?"
Small habits that make it work
- Tell attendees the meeting is transcribed. It is polite, and in some contexts required.
- Say decisions out loud, clearly — "so we're agreeing X" — and the recap will capture them.
- Spend thirty seconds after the meeting checking the actions before they are sent.
The setup underneath
Recaps need transcription enabled, the right licences, and sensible retention settings so recordings do not pile up forever — and, for professional or healthcare businesses, a policy on what may be recorded. We configure Teams telephony and meetings for customers with all of that in place, so the feature simply works on the day someone first tries it.
