Technical Support Analyst – Systems
Provide technical support for customer computer systems and networks — responding to users, diagnosing issues, and implementing fixes with the backing of senior engineers and documented procedures.
What you will do
- Respond to users experiencing difficulties with computers, networks and applications
- Diagnose issues, consult technical documentation and implement solutions
- Maintain problem logs and report on the performance of systems and networks
- Perform data backups and support recovery procedures
- Manage incidents through to resolution and escalate on a clear path
- Train users and contribute to documentation and improvements
What you bring
- College diploma or certificate in a related field (1–2 years)
- 1–2 years of experience in technical support
- Working knowledge of Windows, MS Office, TCP/IP, wireless networks and networking hardware; Linux an asset
- Accurate, organised, client-focused and comfortable in a fast-paced environment
- English, spoken and written; a driver's licence for customer site visits
What we offer
- Bonus pay
- Mileage reimbursement for site visits
- Disability benefits
- Free parking at the Mississauga office


