Protecting the systems behind critical operations.
Innovation for a healthier tomorrow.
Laboratory, quality and business systems depend on servers, storage and a secured Microsoft environment that cannot afford an unplanned outage. Spicsoft manages the full stack—infrastructure, secure network, email, endpoint security and tested recovery—as one accountable environment.
Microsoft platform we deliver and run
- Microsoft 365Email, collaboration, productivity
- AzureScalable, secure cloud infrastructure
- Copilot & AIIntelligent assistance and automation
- Power PlatformLow-code apps and workflow automation
- Dynamics 365ERP / CRM for pharma operations
- SharePoint & OneDriveDocument management and knowledge sharing
- Security (Entra, Defender)Identity, threat protection, zero trust
Technology behind every part of the business.
From assessment to always-on, in six phases.
How Spicsoft delivers the complete environment for a pharmaceutical business—without stopping the science.
- 1Weeks 1–2
Assess
We inventory every system the science and the business depend on—lab instruments, quality and ERP platforms, file shares, mail, identities—and map dependencies, data flows and recovery requirements.
- Application & data inventory
- Risk and compliance gap review
- Recovery objectives agreed
- 2Weeks 3–4
Design
A right-sized platform: new virtualized servers and storage with headroom, a secured segmented network, Microsoft 365 with Entra identity and Defender, and isolated cloud backup. Every control mapped to a compliance requirement.
- Infrastructure & storage design
- Network segmentation & firewall policy
- Identity, MFA and access model
- 3Weeks 5–8
Build
Hardware staged and configured in parallel with the tenant build—so nothing is switched off until its replacement is proven. Endpoints standardized with Intune; SharePoint structured for controlled documents.
- Server, storage & network build
- Microsoft 365 tenant hardening
- Endpoint standard & device rollout
- 4Weeks 9–10
Migrate
Workloads and mail move in tested waves with rollback ready: file shares to SharePoint/OneDrive, mail to Exchange Online, business systems to the new platform—validated with the people who use them.
- Wave-based migration with rollback
- User validation per department
- Cutover outside production hours
- 5Weeks 11–12
Protect
Layered protection goes live and is proven: perimeter, network, endpoint and email defenses; isolated backups of servers and Microsoft 365; a documented restore test with timings you can show an auditor.
- Managed detection & response
- Isolated backup + restore test
- Policies, training and audit pack
- 6Ongoing
Operate
24/7 monitoring, administration and support under one agreement—with local engineers on site when needed, a named team who knows the environment, and quarterly reviews. Copilot and secure AI assistants introduced on governed data.
- 24/7 monitoring & support
- Quarterly reviews and roadmap
- Copilot / AI enablement
- Uptime for lab, quality and ERP systems
- Controlled access and audit-ready records
- Protection of formulations, batch data and IP
- Recovery that can be demonstrated
How this looks in a real business.
Asked by pharmaceutical and life sciences businesses.
Answers specific to how you operate. General questions about support, pricing and onboarding are on our FAQ page.
Can you support validated and GxP systems?
Yes. Changes to systems that fall under quality control are planned, documented and approved through your change process, with evidence kept for audits.
How do you handle audits and inspections?
Documentation, access records, backup and patch evidence are maintained continuously, so an audit request is a report rather than a scramble.
Can lab instruments and older equipment stay connected safely?
Yes. Instruments that cannot be updated are isolated on their own network segment with controlled access, so they keep working without exposing the rest of the business.
Where is our data stored?
Servers, backups and Microsoft 365 data are kept in Canadian locations wherever the platform allows, with retention and access set to your quality and privacy requirements.
Can you migrate our email and files without disrupting operations?
Yes. Migrations are staged around production and quality activities, with staff kept working throughout and a rollback plan in place.
